Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clutch Trend (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clutchtrend.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've chosen to buy online and was right! great customer service. thanks!
is really what I wanted. thank you!!
Matches the description. No drawbacks
my roommate is so contented with ! This is the most spectacular offer ever! me and my roommate would recommend this item. It was received so fast, the expected delivery was ten days later and it came sooner than in nine days after placing an order! insanely excited with the deal and with the customer service. And this purchase, overstepped previous expectations for theexpenses.
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
awesome for its price bracket
I can surely say it's the best price for for both online and offline stores
my deepest thanks to the seller for setting the best price for . it means the world to me!
as for my experience, is really worth ordering
i really liked , it's better than i hoped
Cool , quality matches the description.
The option of free shipping is everything. Amazing customer service. exactly as described.
amazing , thank you!
Quality is cool!!! Will buy more from this shop.
Thanks! High-quality product! Definitely recommend!
Though I've hardly had this thing for three days 3 weeks I'm quite pleased with it. This is a superb gain. I purchased it for my classmate. We were both overwhelmed with the quality of the. The purchase actually came quickly and I was quite satisfied. way topped my forecasts. I would undeniably recommend this thing. admire it so much I am already planning to purchase more.
a great one, thx!
probably the best online - I mean, you often can't even find anything of corresponding quality in offline stores
probably one of the best deals i made. thanks to the store!
Good quality and fast delivery. Recommend this store.
For my budget is a great buy. thanks to the seller!
Utterly happy with purchase. Thanks to the store!
Thank you for fast shipment and delivery! I really recommend this and store~