Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Clutch Trend (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://clutchtrend.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
it's a good price for , so i will keep ordering from the store
this is a perfect choice for such a low price
unrivalled beauty! I got it for my roommate's coworkers planning how pleased they will be, and it completely makes a classy souvenir. in effect it is even better than the photograph. It is just delightful and makes a fine bargain - the quality is striking for the price. I will with no delays consider buying yet another one, and can doubtlessly recommend it to anyone.
Fast shipping, quality is excellent!!!
I can't depict how content I am! I constantly look into the reviews before acquiring merchandise online, and this one enjoys such great reviews I couldn-t drop it. It-s totally beautiful, the picture doesn-t do it justice. I-ve got a lot of respects for it. It is unbelievably faultlessly made and totally worth the small price I paid for it. alternately stated, it is a solid product.
The store is just the best. thanks for
You'll never find a with a more decent price than this one. Tried and tested for and by myself already
Perfect , well match my expectations. Thank You.
just received my product and i'm like dying) it is perfect!
nice quality for the money paid
Met all my expectations, thanks!
Thanks for the free shipping! Overall quality of is also nice
Buying in this store was a decision of the month :)
it's really resonably priced, and the store offers a great service.
Though I've merely had this good for a couple of days a week I'm quite pleased with it. This was a rewarding buy. I bought it for my classmate. We were both affected with the quality of the. The shipment actually came promptly and I was quite pleased. way overtook my expectations. I would surely recommend this product. like it so much I am already planning to order more.
This is easily one of the best, if not the best offers of thiscategory I have ever had the thrill to use. I am sure it is a good purchase. It got in the mail sooner than it was predicted and saved me a lot of hassle, since I needed it urgently. I was unbelievably delighted with the customer service. I deal itself, have not pointed out any parameters toblame. wholly recommend.
matches the picture in full. i'm pleased
it looks exactly like the picture and i know for sure my best friend will love it!
Thanks for fast delivery and good quality of my new !
it's not a challenge anymore to think where can i buy . this store has everything i need
Though I've merely had this item for two days 2 weeks I'm quite overjoyed with it. This a superb buy. I bought it for my friend. We were both fascinated with the quality of theitem. The parcel actually came quickly and I was quite contented. way outran my forecasts. I would highly recommend this item. fancy it so much I am already planning to order more.
amazing quality of + fast delivery. my respect to the store
Very fast shipping, good quality! Thank you!
Good item and fast shipping. Thank you so much!